20 August 2026
AI receptionist Emma struggles to understand Yorkshire accents at GP surgeries
First reported
The Guardian ran this on .
- QuantumLoopAI's Emma, an AI system answering calls at UK GP surgeries, is frustrating patients in South Yorkshire who say it cannot understand their local accents, according to Healthwatch Rotherham.
- Patients reported hanging up without booking appointments because Emma failed to comprehend their speech, with particular issues among older people and those less comfortable with digital technology.
Reported by The Guardian